I need help buying a product or with a product I've purchased

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I need help buying a product or with a product I've purchased

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Discover Hotmart

Get to know the Hotmart app
What is Hotmart and how does it work?
What are the fees charged by Hotmart?

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Reporting and Support

Why did I receive a verification email after making a request in the Help Center?
I believe a user may be violating Hotmart's Terms of Use. How can I report them?
How to contact Hotmart support?

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Managing your account

What are the login options to access my Hotmart account?
How do I change my access password?
Why am I receiving security verification codes in my email?

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I need help buying a product

What is the card security code (CVV)?
How to buy a product on Hotmart with a credit or debit card?
How to fill out the purchase form?

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Questions about the product I purchased

How to enable or disable notifications in Hotmart Club communities
How do I find my purchase details?
How do I earn points to reach the top 5 of the course I purchased?

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Payments and tax issues

Why were taxes applied to my purchase in Argentina?
How do my details automatically appear on the Hotmart payment page?
How to request the invoice for my purchase in Brazilian Real?

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My account and access

Why was my account on the Hotmart app blocked or my post deleted?
How can I access products purchased on Hotmart through the app?
How to access Hotmart Club?

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Subscriptions and recurring payments

How to regularize pending payments?
How do I change the payment date of my subscription?
How does a Smart Installment plan work?

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Cancellations, refunds, and unknown charges

How do I request a refund for my purchase?
Is it possible to cancel a Smart Installment plan?
How do I track my refund request?

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