Hotmart provides digital content creators with the tools they need to sell and track their product’s sales. However, creators are responsible for the content, promotion, form of delivery, the warranty period, bonuses, pricing, duration of access, among other various settings! We advise you to direct your questions to the creator of the product you’ve purchased.
You can contact the creator through the support email provided on the Checkout Page, in the Terms of Purchase, andin the purchase/access confirmation email you received. The creator is the person who has detailed information about your product.
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On the Checkout Page, the creator’s email address is available when you fill in your payment details, immediately above the product’s price. Just click on "Seller Contact Info" to view it:
- Purchase/access confirmation email: You can check the transaction details and the creator’s contact email at the bottom of the email.