Hotmart is a platform that manages the sale and distribution of digital products registered in our system. However, we do not manage the delivery of any physical products, gifts, or bonuses that accompany your digital product.
For questions about the delivery of physical items, or access to bonuses of the digital product you’ve purchased, please contact the content creator directly, since they are responsible for managing these deliveries.
You can contact them directly by email.
The creator’s contact information is available on the Checkout Page, in the Terms of Purchase, and in the purchase/access confirmation email you received:
- On the Checkout Page, the creator’s email address is available when you fill in your payment details, immediately above the product’s price. Just click on "Seller Contact Info" to view it:
- Purchase/access confirmation email: You can check the transaction details and the creator’s contact email at the bottom of the email.