What should I do if the video in my course doesn’t load?

That is what the Club player looks like:

To change the video quality, follow the steps below:

1. Click on the settings icon shown as a gear symbol.
2. Select the desired video quality (360p).

In the Auto option, the player itself recognizes the speed of your connection and adjusts it to the ideal quality!

That is what the YouTube player looks like:

To change the video quality, follow the steps below:

1. Click on the settings icon, also displayed as a gear icon.
2. Click on Quality and select the desired quality.

As with the Club player, the Automatic quality recognizes your connection speed and adjusts it for the optimal setting!

That is what the Vimeo player looks like:

To change the video quality, just follow the steps below:

1. Click on the settings icon, shown as a gear symbol.
2. Select the desired quality.

Just like the Club and YouTube players, the Auto quality recognizes your connection speed and adjusts it for the optimal setting!

Your browser may be incompatible with the video you are trying to watch, and trying to access it via another browser may solve the problem.

If you don't have another browser installed on your computer or mobile phone, you can download the most common browsers for free by clicking on the options below:

• Google Chrome
• Firefox
• Internet Explorer (Already installed by default on your Windows)
• Safari (Already installed by default on your MAC)

Something that may be happening is that your browser is storing a lot of cache information (your Internet browsing preferences), affecting the proper functioning of the platform.

In this case, you can clear the stored data:

If you use Chrome: 

1. Click on the three dots (⋮) in the top-right corner, then select Settings.
2. After that, select Privacy and Security.
3. Under Privacy and security, select Clear browsing data. Choose Data to Clear: Make sure Cached images and files is selected. 
4. Click Clear data.

If you use Firefox:

1. Click on the menu  and Settings menu and select Options.
2. Then, select the panel Privacy & Security, and roll down to Cookies and Site Data.
3. Click on Clear Data.

If you use Internet Explorer:

1. Click on the Tools menu and select Internet Options.
2. In the options window, go to the General tab and then click the button Delete within the option Browsing History.
3. On the deletion screen, select the cache items you want to delete, and then click the button Delete.

If you use Safari:

1. Click on the Safari option on the toolbar. Then access Preferences.
2. In the Privacy section, click on the option Remove All Data from Websites.
3. To complete the action, click on the Remove Now option.

A hardware acceleration allows the browser to use your computer's resources, such as processing power and video graphics card, to optimize your browser's performance during use.

For Chrome:

1. Click on Customize and Control Google Chrome (top right corner) and click Settings.
2. Choose Show Advanced Settings at the bottom of the page.
3. On the System option, locate use hardware acceleration when available and click the check box.
4. Restart Chrome.

For Firefox

1. Click on Tools and select Options.
2. Choose Advanced and the General tab.
3. Then select Use hardware acceleration when available.
4. Restart Firefox.

For Internet Explorer

1. Click the Tools icon on the top right corner and click Internet Options.
2. Click the Advanced tab, and under Accelerated Graphics, mark the Use Software Rendering Instead of GPU rendering check box.
3. Click Apply and restart your computer.